REVOLUTION RECORDS PRIVACY POLICY
Last updated: 25 February 2026
Effective date: 25 February 2026
Revolution Records (“we”, “us”, “our”) is a small, family-run record shop in Cape Town, South Africa, passionate about music and hi-fi. We sell and buy second-hand vinyl records, CDs, DVDs, hi-fi equipment, and related items, both in-store and through our website at https://revolutionrecords.co.za/ (the “Website” or “Services”).
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:
- Visit our Website
- Browse or purchase products online
- Contact us (e.g., enquiries, selling collections)
- Visit our physical store
- Interact with us via email, phone, or social media
By using our Services or providing us with your personal information, you agree to the practices described in this Policy. If you do not agree, please do not use our Services or provide your information.
1. RESPONSIBLE PARTY
Revolution Records is the responsible party for processing your personal information under POPIA.
Contact details:
Email: revolutionrecordscpt@gmail.com
Physical address:
73 Lower Main Road, Observatory, Cape Town, Western Cape, South Africa
Phone: +27 76 261 7804
2. PERSONAL INFORMATION WE COLLECT
We collect only the personal information necessary for our business activities. This may include:
- Information you provide directly
- Name, email address, phone number, delivery/shipping address
- Payment details (processed securely via third-party payment gateway; we do not store full card details)
- Order details and preferences
- Messages/enquiries (e.g., when selling your collection or asking about stock)
- Automatically collected information
- Technical data: IP address, browser type, device information, pages visited, time/date of access
- Usage data via cookies or similar technologies (for site functionality and basic analytics)
- From third parties
- Limited data from payment processors, delivery services, or analytics providers (e.g., Google Analytics), subject to their policies and your consent where required
We do not knowingly collect personal information from children under 18 without verifiable parental/guardian consent. If we become aware of such collection, we will delete the information.
3. HOW WE USE YOUR PERSONAL INFORMATION
We process your personal information for the following purposes:
- To fulfil orders, process payments, arrange delivery/collection
- To respond to enquiries, provide customer support, or discuss selling your items
- To manage our Website and improve user experience
- For internal record-keeping, accounting, and compliance with tax/legal obligations
- To communicate with you about your orders, our products, or important updates (e.g., stock arrivals)
- Marketing/promotions only with your explicit consent (e.g., newsletter sign-up)
- Fraud prevention, security, and legal compliance
4. LEGAL BASIS FOR PROCESSING (UNDER POPIA)
We process personal information based on:
- Necessity to perform a contract (e.g., processing your purchase)
- Our legitimate interests (e.g., running our business, Website security, basic analytics)
- Your consent (e.g., for direct marketing emails)
- Legal obligations (e.g., retaining transaction records for tax purposes)
5. SHARING YOUR PERSONAL INFORMATION
We share personal information only when necessary and with appropriate safeguards:
- With service providers (e.g., payment gateway, delivery couriers, hosting provider, email service) – bound by confidentiality and POPIA-compliant agreements
- With professional advisors (e.g., accountants, lawyers)
- If required by law, court order, or to protect our rights/safety
- In the event of a business transfer (sale/merger)
We do not sell your personal information to third parties.
6. INTERNATIONAL TRANSFERS
Some service providers (e.g., Website hosting, analytics tools like Google) may be located outside South Africa. Where personal information is transferred internationally, we ensure appropriate safeguards (e.g., binding agreements incorporating POPIA requirements or equivalent protection).
7. DATA RETENTION
We keep personal information only as long as necessary:
- Order/customer records: retained for statutory periods (e.g., 5–7 years for tax/consumer protection laws)
- Marketing data: until you unsubscribe or withdraw consent
- Inactive enquiries: deleted after a reasonable period (e.g., 2 years)
8. YOUR RIGHTS UNDER POPIA
You have the right to:
- Access your personal information we hold
- Request correction or deletion
- Object to processing (including for direct marketing)
- Withdraw consent (where processing is consent-based)
- Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, email us at revolutionrecordscpt@gmail.com.
We will respond within 30 days (or as permitted by law). Verification may be required.
9. SECURITY
We implement reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure. However, no internet transmission or electronic storage is 100% secure.
10. COOKIES AND TRACKING
Our Website uses essential cookies for functionality and may use analytics cookies (e.g., Google Analytics). You can manage preferences via your browser settings. We do not use cookies for extensive targeted advertising.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy. Changes will be posted here with the updated date. Continued use of our Services after changes means you accept the revised Policy.
12. CONTACT US
For questions, requests, or complaints about this Privacy Policy or your personal information:
Email: revolutionrecordscpt@gmail.com
Subject: Privacy Enquiry
Thank you for supporting Revolution Records – keeping the music spinning in Cape Town!